This Refund Policy explains when refunds are available for purchases made via the www.gobblelooparcade.com website. By purchasing any digital product on this site, you acknowledge that you have read and accepted this Refund Policy.
Nature of Our Products
Gobblelooparcade sells digital download versions of video games; no physical products are shipped.
Upon successful payment, customers can download the purchased game files electronically.
As our products consist of digital content, different consumer protection rules apply compared to physical goods.
Waiver of the 14-Day Right of Withdrawal
Under EU Directive 2011/83/EU on consumer rights and applicable Singapore consumer protection laws, consumers generally have a 14-day right of withdrawal for online purchases.
However, this right does not apply once the supply of digital content—provided on a non-tangible medium—has begun, provided the consumer has given prior express consent and acknowledged the loss of the right of withdrawal.
By completing your purchase and initiating the download or access to the digital files, you expressly agree that:
The delivery of digital content begins immediately after payment;
You request immediate performance of the contract;
You acknowledge and agree that once digital delivery begins, you lose your statutory 14-day right of withdrawal;
You cannot cancel the contract simply due to a change of mind once digital delivery has started.
Eligible Refunds
While digital products are generally non-refundable after delivery, Gobblelooparcade may offer refunds under reasonable circumstances, including:
Duplicate payments;
Accidental multiple purchases of the same product;
Inability to access purchased files due to verified technical issues that our support team cannot resolve;
Corrupted or incomplete digital files that cannot be replaced;
Purchases affected by billing errors.
Each request is reviewed on a case-by-case basis.
Non-Refundable Situations
Generally, refunds are not granted in the following situations:
Change of mind after digital delivery;
Mistaken purchases by the customer;
Failure to read product descriptions prior to purchase;
Incompatibility with hardware or software requirements clearly disclosed before purchase;
Dissatisfaction based on personal preference;
Inability to complete the game due to high difficulty;
Failure to download files after gaining access;
Purchases made using unauthorized or fraudulent payment methods. Technical Support Before Refunds
If you encounter issues with installation or downloading, please contact us before requesting a refund.
Our support team will make reasonable efforts to resolve technical issues and, where possible, provide alternative download links or assist with installation.
Limited License—No Transfer of Ownership
When you purchase a game from Gobblelooparcade, you are not purchasing ownership of the game or any intellectual property rights associated with it.
Your purchase grants you a limited, non-exclusive, non-transferable, and revocable license to download and use the game for your personal, non-commercial entertainment.
All intellectual property rights related to the game remain the exclusive property of Gobblelooparcade. Your purchase does not confer any ownership rights upon you.
Without our prior written permission, you may not copy, modify, distribute, resell, reproduce, reverse engineer (except as permitted by applicable law), extract game assets, or use any part of the game for commercial purposes.
Chargebacks
If a payment dispute or chargeback is initiated without first contacting our support team, we reserve the right to provide evidence to Stripe and our payment service providers, including:
Purchase records;
Download/access logs;
IP address records;
Customer communication records;
Order confirmations;
Acceptance of our Terms of Service and Refund Policy.
Fraudulent chargebacks may result in the suspension of access to purchased digital products.
Contact Us
To request a refund or technical support, please contact us at:
Brand Name: Gobblelooparcade
Address: 51 MARINE TERRACE #10-165 MARINE TERRACE HAVEN SINGAPORE 440051
Phone: +6563420889
Email: snake@gobblelooparcade.com
Policy Updates
We may update this refund policy from time to time to reflect changes in applicable laws, requirements from payment service providers, or changes to our services. The latest version will always be posted on our website.